We inform you that any personal data that you provide through this website will be processed by HOTEL DE L’ISARD SL, as data controller. HOTEL DE L’ISARD SL is the owner of this website, company domiciled in AVDA. MERITXELL, 34 – AD500 ANDORRA LA VIEJA, NRT L-705558-F, registered in the Commercial Registry No. 903437R and registered in the Companies Registry of the MI Government with number 10409, book S-123 folios 137 to 14 in forward “HOTEL DE L’ISARD SL”

In compliance with the requirements of Law 29/2021, of October 28, qualified as Personal Data Protection (hereinafter, “LQDP”), and with the regulations that develop it, users of this website are informed www.hotelisard.com that it will only collect the personal data strictly necessary to fulfill the purposes described below and that they will be treated with the utmost respect for the principles established in the data protection regulations.

Do we collect cookies?

Our website, www.hotelisard.com, uses cookies and other related technologies (for convenience, all technologies are called “cookies”). Cookies are also placed by third parties we have contracted. In the following link we inform you about the use of cookies on our website. https://www.hotelisard.com/en/cookie-policy/

HOTEL DE L’ISARD SL may process your personal data for the purposes described below:

• Complete arrival and departure registration;
• Make available to police authorities a copy of the identity documents of all your guests;
• Process promotional codes and payments.
• Provide you with a consistent and personalized service, advising you on the services you can enjoy in our facilities (based on the use youyou have previously made or to the preferences that you have communicated to us);
• Provide you with left-luggage, safe and parking services;
• Purchase or reserve services offered by third parties, when you request it and on your behalf (for example, coordinating excursions and other tourist visits, requesting taxis or vehicles with drivers, and facilitating reservations for restaurants and events);
• Manage and facilitate access to theconnectionWiFi, television and other connectivity services (including access to business center services such as fax and photocopying services) and entertainment systems (such as PlayStation or video on demand)
• Provide you with in-room catering (including respecting any dietary, health or other personal needs restrictions you communicate to us);
• Provide you with room service (including cleaning, laundry services, and anything you want to request from us for your comfort and that we can offer you, such as a pillow, a duvet or a mobile charger);
• Manage the rest of the requests and queries, or your complaints and suggestions; and
• Determine if you qualify for age-restricted products and services (such as alcohol or in-room adult entertainment).

The bases that legitimize us to process your data in relation to each of the previous purposes are the fact that it is necessary for the execution of the purchase and sale contract of your stay in our facilities or the acquisition of third-party services, our legal obligations (for for example, in relation to the collection of identity documents or the issuance of invoices), the consent you express when indicating your food preferences, and our legitimate interest in respecting your preferences (for example, in relation to whether you want Make sure your room is near the elevator or on a high floor).

To create a user account for our hotels

We collect the data that you provide us when you register on our website to create a personal account with which to facilitate the management of your reservations or purchases and the evaluation of our services. The basis that legitimizes this processing activity is the execution of the user contract that you sign at the end of the registration.

To manage your reservations or purchases online or by phone

We process the data that you provide us in relation to the purchase reservation of our products and services (for example, when you reserve your stay at our hotel) or promotions that combine our services and products with those of our collaborators (for example, hotel nights and tickets to attend a show), to formalize your purchase or reservation and communicate by email or telephone any information related to it, as well as to manage and issue documents accrediting the reservation or sale and any related communication that may be necessary for its formalization. We may also use the data you provide us during the purchase or reservation to manage, administer, provide, expand and improve the contracted services and products, and to extract statistics in relation to the interest aroused by these and our promotions. Specifically, we can collect the number and expiration date of one of the credit cards, along with the name of the holder, as a guarantee of the reservation and fraud control, and add to this data the code that appears on the back of card to use as a guarantee of payment upon arrival at the hotel. The basis that legitimizes these treatments is the sales contract or the reservation agreement for the product or service that you sign when completing the purchase or reservation, and our legitimate interest in improving the quality of the services we offer you.

To analyse the evaluation of our services and the interest aroused by our marketing campaigns

We may process the data you provide us, for example, during the purchase or reservation of products or services, to request an evaluation of the service received. We may also extract aggregate statistics (that is, the statistical result of which does not include personal information of any kind) in relation to the interest generated by our marketing campaigns. The basis that legitimizes these treatments is our legitimate interest in improving the quality of our services and the events that we manage or promote, as well as our marketing campaigns.

To send you information, promotions and discounts of interest to you

We process your email when you subscribe to our newsletter service, to inform you about news, events, exclusive content, and discounts or promotions so that you can make the most of our facilities and services. Additionally, we collect your email when you purchase our services, to inform you about news, events, exclusive content, discounts or promotions and contests or raffles, so that you can make the most of the services of interest to you. The legal basis for this processing is your consent, and you can withdraw it at any time by exercising your right as indicated later in this policy, or through the link at the bottom of each email. The only consequence of withdrawing consent is that you will no longer receive the information we send you and be able to participate in promotions, contests or raffles reserved for our subscribers. If you receive the information, you have purchased our services, the legal basis for this processing is our legitimate interest in keeping you informed about our products and services related to those you have purchased, which you can object at any time, as in the previous case and with identical consequences, exercising your right as indicated later in this policy or through the link that exists for this purpose at the bottom of all our emails.

To respond to your requests, queries or complaints

We collect the personal data that you provide to us in your emails, by telephone, or through the form on the contact page or requests for exercise of rights, to respond to your requests, queries or claims in relation to our services or the rights you have over your personal data.

The legal basis for this treatment is the consent you express in sending or giving us this data, our legal obligation to attend to your rights requests and our legitimate interest in serving you. The provision of your personal data is, therefore, voluntary, although if you do not provide us with the personal data we need, we will not be able to give free rein to your request, query or claim. You can revoke your consent at any time, although this revocation will also make it impossible to continue processing your request, query or claim.

To manage possible future claims

We keep blocked the data that may be necessary to manage your possible claims, or ours, based on our legitimate interest in defending ourselves to safeguard our rights.

To control access to our facilities, events or services using tickets or credentials

We use the details of your reservation and your ID or passport, and even a document proving your protection status against Covid-19 (the latter, only if we are legally obliged to do so), to authorize or not your access to our facilities. and, eventually, to the restricted areas of our events or services, as well as to analyse and control the employment and logistics of the different areas, and ensure your health and safety (including the prevention of the spread of diseases and the tracking of contacts of people affected by Covid-19). The legal basis for this treatment is the purchase and sale contract for your room or the service contract to which you are part, and in the event that we request documents proving your protection status against Covid-19, our legal obligation.

To safeguard and return the objects you lose in our facilities

If you have lost a mobile phone or any other object containing personal data, we will safeguard this personal data until the legitimate owner of the lost object successfully claims it at our customer service point or, after a reasonable time, we hand it over to the authorities. police so that they are the ones who manage its custody and eventual return. The basis that legitimizes us to process personal data from cell phones, wallets, backpacks and other objects that may contain personal data in this way is our legitimate interest in preventing their theft and returning them to you.

To promote our facilities, products and services

If you have signed a contract or consent to transfer image rights with us, we may collect photographs or videos of our facilities, products or services in which you are identified, and perhaps felt, and then use -the in promotional campaigns or publish them in the media such as the national or international press, our website, or our social networks. If you have signed a consent for the transfer of image rights, we inform you that you can revoke it at any time because we remove your image from our website and/or our networks, without the revocation having effects on the dissemination of your image that has taken place. before processing it.

Additionally, we can graphically record the environment of our facilities to promote our premises, its products and services and, eventually, your image and voice may appear in this graphic material. Unlike what is indicated in the previous paragraph, in this case the legal basis for the processing of your images is our legitimate interest, which you can oppose at any time if you consider that it is contrary to your own interests. In order to evaluate your opposition against our legitimate interest, and where appropriate to immediately remove the images that identify you, we will ask you to tell us where you have seen them.

To start or maintain the relationship with our suppliers

If you represent a provider of products or services, we collect your contact information and your signature for the purposes of:

1. Manage our relationships of all kinds with the supplier you represent.
2. Manage the corresponding file on our list of authorized suppliers.
3. Manage the budgets and invoices of the supplier you represent.

The treatments linked to purposes a) and b) are legitimized by the employment or service contract that you have signed with the provider you represent and our legitimate interest in contacting them. And the treatments linked to purpose c) are legitimized to be necessary for the execution of the contract that you have signed with us.

To preserve security through video surveillance

We collect your image through our video surveillance systems in order to preserve the security of people, property and the facilities themselves and to have a video recording as evidence of possible crimes. The basis of legitimation for such treatments is the public interest in public safety, our legitimate interest in the security of our establishments, and the legitimate interest of third parties who want to request judicial protection over a crime that can be proven by a few minutes of a recording. .

To select and hire our staff

We process the CV data that you voluntarily send us to manage the relationship with candidates for a job at HUERSA, including the search process, filtering and storage of the CVs of potential candidates, the personnel selection process and the hiring process. The basis of legitimacy for such treatments is your consent, which you express by sending us your CV, the execution of pre-contractual measures, and if we do not have an open recruitment process or you are not selected and we consider that you may fit in future selection processes, our legitimate interest in keeping your CV to include it in these future processes.

To ensure the correct functioning of our website (functional cookies)

We use functional cookies to ensure the correct functioning of our website.

As these are cookies necessary for the correct functioning of the website, their use does not require that you give us your express consent, and the basis that legitimizes us to use them is our legitimate interest in being able to offer you the services of our website. You can find more information about these cookies in our cookie policy.

To extract aggregate statistics on the use that visitors make of our website (analytical cookies)

We use analytical or statistical cookies to identify the most and least visited pages, analyse what content is of greatest interest to our visitors, and measure the success of our information campaigns, all with the aim of improving the services we offer you through the website. . All these purposes provide aggregate results, in which it is not possible to identify the interests of any specific person. As these are non-necessary cookies, we will not use them until we have your consent, and not giving it or withdrawing it will have no effect other than hindering our objective of improving the website by analysing aggregate statistics of our visitors’ navigation. You can find more information about these cookies in our cookie policy.

To send you personalized direct advertising (advertising cookies)

We use our own and third-party advertising cookies to send personalized advertising, ours or our partners. As these are non-necessary cookies, we will not use them until we have your consent, and not giving it or withdrawing it will have no more effect than that your visit to our website cannot be used to improve the interest of the advertising you receive. You can find more information about these cookies in our cookie policy.

To use Google services

Additionally, as an obligation that Google LLC imposes on entities that, like us, use the Google Analytics and Google Ads tools, we inform you that these two services are operated by Google Inc., domiciled at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, and that Google Inc. is a beneficial party thereof.

The information generated by the cookies about your use of this website and your advertising preferences is generally transmitted to a Google server in the USA and stored there. If you want more information, you can consult the page that describes how Google uses the information on our website and/or Google’s privacy policy regarding these services. We inform you that we have activated the IP anonymization function on our website to add additional safeguards to the standard contractual clauses that protect this international data transfer to the USA. With this, Google will shorten your IP address before transmitting it to the USA. USA (identity obfuscation process). Only in exceptional cases is the full IP address sent to a Google server in the USA and abbreviated. Google guarantees that the IP address transmitted by your browser to Google Analytics will not be processed together with any other data held by Google.

You can consult the categories of personal data processed by these services at privacy.google.com/businesses/adsservices

For other purposes that are not incompatible with the above

We may use your personal data for other purposes that are not incompatible with those previously indicated (such as archiving purposes for reasons of public interest, scientific or historical research purposes, or statistical purposes) as long as it is permitted by current regulations regarding data protection. personal data, and of course, acting in accordance with this and the rest of the applicable regulations.

HOTEL DE L’ISARD SL, will keep your personal data for the time necessary for the purposes described above. In the event that there is legislation that requires HOTEL DE L’ISARD SL to keep your personal data HOTEL DE L’ISARD SL will retain your personal data during this additional period but they will be blocked and will only be processed to guarantee their conservation. Once these periods have expired, personal data will be deleted.

As a general rule, your data will not be passed on to third parties without your express consent to do so. To achieve the aforementioned purposes, and only when necessary, your personal data may be transmitted to:

1. Those in charge of treatment HOTEL DE L’ISARD SL that must process your personal data in relation to the purpose in question, which they will do according to the instructions of this entity and in accordance with its privacy policy and any appropriate security and confidentiality measures established by it. HOTEL DE L’ISARD SL
2. Competent public administrations, in the cases provided for in the Law and for the purposes defined therein.

Pre-Booking and Reservation Services: Witbooking (INTEDOCS SOLUCIONES DIGITALES SL,) based in Spain. https://booking.hotelisard.com/hotelisard/es/availability?_gl=1*17g2s9y*_ga*MTM0NjM3MzI3LjE2ODk3NzM4MTI.*_ga_T1W7TQ5T7H*MTY5NDUxMTYyMy43Ni4x

In compliance with the LQPD, and its development regulations, HOTEL DE L’ISARD SL informs you that you have the rights of access, rectification, limitation of processing, portability, deletion and opposition of your personal data, recognized in the aforementioned regulations. To exercise them you will havesend a written and signed communication to the email address p.privacidad@hotelisard.com, to which you must attach a copy of your passport or other national identity document.

In the event of any violation of your rights, especially when you have not obtained satisfaction in their exercise, you can file a claim with the Andorran Data Protection Agency. You can also obtain more information about your rights by contacting these organizations.

The consent given for a specific purpose may be withdrawn at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. In these cases HOTEL DE L’ISARD SL will stop processing personal data or, where appropriate, will stop doing so for this specific purpose, except for compelling legitimate reasons, or the exercise or defense of possible claims.

HOTEL DE L’ISARD SL guarantees that the processing that will be carried out on your personal data is subject to the strictest duty of confidentiality, and that the necessary measures, both technical and organizational, have been established to guarantee the security of your personal data and prevent its alteration, use, loss, theft and unauthorized treatment and/or access.

This privacy policy is subject to eventual changes in accordance with applicable legislation at any time. In any case, any modification to this Privacy Policy will be duly notified to you so that you are informed of the changes produced and can give your express consent to these changes.